BrandStand® Display Warranty
BrandStand® Display Limited Lifetime Warranty BrandStand® extends a limited warranty to the structural components and accessories of its products. BrandStand® warrants their products for the lifetime of each product against manufacturer’s defects in materials and workmanship. Products xacarry the warranty specified for that category.
All accessories manufactured by BrandStand®, (including bags, lights and shipping cases.) are subject to a warranty period of one year from the date of purchase against manufacturer’s defect in materials and workmanship.
The conditions of the warranty are: Products shall have been subject to only normal use and service and shall not have been misused, neglected, altered, improperly set up or otherwise damaged; and, there shall be no evidence of tampering or deliberate misuse or destruction. UPS packaging standards should be maintained. See Freight Damage.
Defects to BrandStand® products will be determined solely by BrandStand® and not by any representative, distributor or dealer of, or for the company. Upon determination of a defect, BrandStand®’s sole obligation will be to repair or replace the defective part with same or similar product.
Any claim against BrandStand® for defects in materials or workmanship must be in writing. BrandStand® must authorize the return of any alleged or defective part before it is returned.
The party making the claim must prepay all shipping and transportation costs. BrandStand® will not accept charges for parts purchased unless the conditions of the warranty have been satisfied.
BrandStand® reserves the right to substitute, discontinue, alter or modify any product or part there of, at any time without prior notice. In such cases BrandStand® may, at its sole discretion, substitute the warranted product.
No BrandStand® representative, distributor or reseller is authorized to assume for BrandStand® any other obligations or liabilities in connection with the product, or alter the terms of this warranty in any way.
BrandStand® shall not be liable for damages, including special, incidental or consequential damages arising out of or in connection with the performance of a BrandStand® product or its use by the owner. Non-BrandStand® made products carry the warranty extended by their manufacturer.
Printing: Dye-sub prints are warranted against fading for 6 months. BrandStand® extends its customer, ten (10) days from date of delivery to inspect graphics to insure that they are printed with the proper artwork and submit a claim if there are any errors with the graphic. If a product is deemed to have a graphic error, the product may in no way be used by the customer. Usage of claimed product will void BrandStand®’s responsibility to evaluate or reprint the product. Graphics will not be printed until the proof is approved by the customer in writing, prior to going into production. Failure to approve a final proof, or waiving the right to approve a final proof, will result in the customer assuming full responsibility for the final printed product. Graphics will go to production based on the final approved proof. BrandStand® shall not be liable for damages, including special, incidental or consequential damages or injuries arising out of or in connection with the performance, use, or setup, of a BrandStand® product. BrandStand® is not liable to a reseller or any other party for any costs, loss revenues or profits due to incidental or consequential damages other than for the replacement of a product covered by this limited warranty coverage.
Custom built products: These panels should arrive in new, good working condition, but do not carry the standard BrandStand® Limited Warranty.
Accessories and Consumable Products: These products are warranted against manufacturer’s defects in material and workmanship and should arrive to you in new, good working condition.
Examples of products that fall into this category are bags, zippers, light bulbs, shelves, brackets, wraps, tape, spare screws, velcro tape, and other similar products added to the BrandStand® product line.
Podium Tops: Wooden tops are made of wood. Inherent in this material is varying color and pattern as well as some minor “strikes” or “scratches”. Podium tops are guaranteed to arrive in new, good working condition.
Verify each shipment immediately upon receipt against BrandStand®’s packing list to ensure accuracy. If a discrepancy is found, please contact the BrandStand® Customer Service Department immediately. BrandStand® accepts an even price exchange of standard products within ten working days from delivery from a BrandStand® warehouse with no restocking fees.
Should a return of unused product be requested for any reason other than a warranty matter, ten days or more after the shipping date, contact BrandStand® Customer Service Department for a determination if BrandStand® will accept the desired return. BrandStand® will carry out a full inspection of products before deciding whether or not to accept the return. All returns of this nature are subject to a 25% restocking fee. Returns are not accepted more than 30 days after the shipping date.